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Account FAQ
> Domain Name Server (DNS)
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What is a Domain Name Server (DNS)?
A computer
that
is connected to
the internet which has
both the software and the data (zone files) needed to resolve
domain names to Internet Protocol (IP) numbers.
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Why are there two DNS servers,
primary and secondary?
Primary DNS server is the main server which functions to
resolve domain names to Internet Protocol (IP) numbers. The secondary
DNS server is used in addition to and backup for the primary DNS.
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Do I need to change my DNS
information if I sign up for Web Hosting with another company?
In most of the cases, your web hosting company will request
that you change the DNS information to point to your website on
their server.
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I've made the changes to the
DNS info in my Account Manager. How long will it take before the changes take
effect?
You will receive an email notification for the changes that
you've made to the DNS information. It takes 24~74 hours for the
DNS information to be updated..
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My new ISP is asking me to transfer
my domain name. What does it mean?
This means that your new ISP wants you to point your domain
name to your website on their servers or to configure it for
email. You will need to change the DNS information, provided by
your new ISP, associated with your domain name. See below for
step-by-step instructions to modifying the DNS information.
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Can I modify the DNS of the domain
names in my account all at once?
Yes. Select one of the domain name in your account and click
the Domain Name Server (DNS) link. Then click on the
"Modify" button and enter the new DNS information.
Select the check box to "apply change to all domains."
This will change all the DNS information of the domain names in
your account.
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What is a valid DNS?
A valid DNS server must have a hostname (i.e.
dns1.DomainProcessor.com), must be mapped to an IP address (i.e.
209.219.133.110), must be "alive" on the internet, and
must be registered with the InterNIC registry as a "domain
name server". The DNS server that you want to use must
meet the above requirement. If it does not meet the
requirement, it will get rejected by the registry.
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Why am I getting the error message
"Unable to detect valid name server" when I try to
update the DNS information?
There are two possible reasons:
- You may have mistyped the
hostname. Please make sure the the hostname is spelled
correctly.
- You entered the IP address (i.e.
209.219.133.110) instead of a hostname (i.e.
DNS1.DomainProcessor.COM). Enter HOSTNAME only. Our system will not
accept IP address.
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Step-by-step
instructions to modifying the DNS
Step 1
Login to your Account Manger
by entering your username and password.
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Step 2
Select the domain name that you would like to modify.
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Step 3
Then click on the
Domain Name Server (DNS) from the
menu located on the left hand side of page.
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Step 4
Click the "Modify" button at the bottom of the page to
edit information.
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Step 5
Enter the new DNS info in the Primary and Secondary Server
field. If you would like to modify the DNS to all the domains in
your account, check the "Apply change to all domains"
box. Click the "Update DNS info" button when you
are done. Allow 24~72 hours for DNS information to update across
the internet.
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I still have questions after
reading the FAQ, whom should I contact?
Please click here to email your
inquiries to our staff. We will respond to your question within 24
hours.
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